Chargebacks.On Autopilot.

Stripe merchants install ChargePilot directly into the Stripe dashboard; PayPal, Square, and Braintree merchants connect from the ChargePilot dashboard. When a dispute arrives, our AI analyzes multiple fraud signals — such as CVC and AVS verification — then drafts the evidence response, which is reviewed and submitted before your processor's deadline.

Every fee is tied to value: 15% success fee on chargebacks we recover via dispute representment (only paid when we win), plus prevention fees charged per confirmed prevention — $19 for Visa EFW refunds and Visa RDR alerts, $29 for all other schemes and Ethoca (Mastercard) alerts — and never for merely receiving an alert. No subscription fees, no setup fee, free to install from the Stripe App Marketplace. If we don't win or prevent, you pay nothing.

No. Those charge points are it — there are no subscription fees, no installation fee, no integration fee, no ongoing-service fee.

ChargePilot lets you audit every decision on your own disputes — review the evidence before it's submitted. You get prevention and recovery in one platform, multi-signal analysis on every dispute, and a native Stripe app — no external redirects.

No. ChargePilot is a native Stripe app that lives right inside your existing dashboard. You can also access our full Command Center web dashboard for deeper analytics.

Win rates vary by industry and dispute type, but our AI is optimized to only fight disputes where the evidence supports a strong case. Our Smart ROI Engine ensures you never waste money fighting unwinnable disputes.

Yes. There are no contracts, no cancellation fees, and no lock-in periods. You can uninstall ChargePilot from Stripe — or disconnect any processor — at any time.

Under 2 minutes. Install from Stripe Marketplace, connect your account, and ChargePilot starts protecting you immediately.

All major dispute types on every supported processor — fraudulent, product not received, duplicate, subscription cancellation, and unrecognized charges.

Yes. ChargePilot is CASA Tier 2 verified — an independent security audit conducted by TAC Security, the same standard applied to apps handling sensitive Google Workspace data. All merchant integration tokens are encrypted at rest with AES-256-GCM, and all traffic uses TLS 1.2+ in transit. See the full security overview at /security.

Yes — two ways. When Stripe's Early Fraud Warning flags a transaction (typically because the card has been reported stolen by the issuing bank), ChargePilot automatically refunds the customer before the chargeback is filed. And where you enroll in Ethoca & Visa RDR pre-dispute alerts, disputes can be resolved before they ever become chargebacks. Prevention fees are charged per confirmed prevention: $19 for Visa EFW refunds and Visa RDR alerts, $29 for all other schemes and Ethoca (Mastercard) alerts — never for merely receiving an alert. Other chargeback types — product issues, friendly fraud, processing errors — are handled through our representment engine after they hit.

No. Once installed, ChargePilot works in the background — disputes are drafted by AI and reviewed before submission, and you can adjust your settings from the dashboard.

ChargePilot monitors your disputes 24/7 and tracks every response deadline. Evidence is drafted as soon as a dispute arrives, then reviewed and submitted before your processor's deadline — regardless of when the dispute comes in.