Pricing

Simple pricing. We only win when you win.

Every fee is tied to value: 15% success fee on recovered chargebacks, plus $19 per prevented chargeback via Visa RDR and $29 via Ethoca (Mastercard). Prevention fees are charged only when a chargeback is actually prevented, never for merely receiving an alert. No subscription fees. No setup fee. Free to install. Flat fees — the prevention fees and the fight fee — are billed in US dollars (USD). The success fee is charged in the currency of the dispute, or in your Shopify billing currency if you are billed through Shopify.

ANALYTICS

Insights

$0

Free Forever

No credit card needed

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Real-time analytics and intelligence on every dispute and recovery — all in one dashboard.

  • Win-rate analytics
  • Revenue tracking
  • Dispute timeline
  • Sentinel AI advisor
  • Real-time dashboard
Per Confirmed Prevention

Prevention

$19–$29

USD Per Prevented Chargeback

Only charged when a chargeback is actually prevented

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When a cardholder disputes a charge with their bank, the card networks alert ChargePilot before it becomes a chargeback — and under rules you control, it's resolved on the spot. One fee, charged per confirmed prevention only, never for merely receiving an alert.

  • $19 per Verifi RDR (Visa) alert resolved
  • $29 per Ethoca (Mastercard) alert resolved
  • $19 per Stripe Radar early-fraud warning refunded before it becomes a dispute
  • each a flat price whatever card network the payment ran on
  • Stops chargebacks before they're filed
  • Per-network enrollment you control
  • $0 if prevention fails or doesn't fire
  • $15 fight fee only if you choose to fight an Ethoca (Mastercard) alert above the fight threshold you set — plus the 15% success fee only if we win; never charged on a timeout.
only when it works
Core Service

Automation

15%

Success Fee on Recovered Chargebacks

We only get paid when we win

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End-to-end chargeback handling with bespoke AI-drafted evidence for every dispute — reviewed by our team before it's submitted, wherever ChargePilot submits.

  • Bespoke AI-drafted rebuttal narratives
  • Every response reviewed before submission, wherever ChargePilot submits
  • Visa Compelling Evidence 3.0 (qualifying fraud disputes)
  • Smart ROI assessment
  • Deadline monitoring & escalation
  • The success fee is charged in the currency of the dispute, or in your Shopify billing currency if you are billed through Shopify.
  • Stripe, Shopify Payments, Square, Braintree, PayPal, Adyen, and Amazon Pay disputes bill the same success fee — 15%, wins only.
  • Amazon charges its own $20 fee per contested Amazon Pay chargeback — Amazon's fee for US accounts, not ours.
no subscription fees

Rails where you upload (WooPayments, NMI, Clover, Authorize.net, manual)

Manual: dispute notices you log or forward to us. Clover is in review.

On WooPayments, approve read/write access and ChargePilot submits the response for you. Without it, ChargePilot builds the response and you upload it in WooCommerce → Payments → Disputes. With read/write access approved, a WooPayments win is self-serve (15%) and never managed; the managed option applies to a read-only store, where you upload.

Self-serve

15%

success fee on recovered chargebacks, wins only

ChargePilot builds the response, you download it from the app and upload it to your acquirer's portal.

Managed

25%

success fee on recovered chargebacks, wins only

You add ChargePilot as a user on your gateway and acquirer portal (no passwords shared) under a signed authorization agreement, and we log the disputes, build the response, and upload it to your acquirer's portal for you. Prevention enrollment is handled the same way.

Prevention fees are identical on both: $29 per Ethoca alert resolved, $19 per Visa RDR alert resolved — charged per confirmed prevention only, never for merely receiving an alert. Nothing if we don't win, either way. Flat fees — the prevention fees and the fight fee — are billed in US dollars (USD). The success fee is charged in the currency of the dispute, or in your Shopify billing currency if you are billed through Shopify.

Request managed setup

Free to install from the Stripe App Marketplace or the Shopify App Store. No contracts. No setup fee. If we don't win or prevent, you pay nothing.

Wherever ChargePilot submits, a person on our team approves every response before it's submitted — and we only get paid when it wins.

Install on StripeInstall on ShopifyDownload on the App Store

See what you keep.

Drag the sliders to match your business.

30
5200
$250
$50$1,000
25%
10%60%

With ChargePilot

Win rate (your assumption)25%
Monthly recovered$1,875
ChargePilot success fee (15%)-$281
Monthly net recovery$1,594

How the fee works

If we don't win$0
Subscription fees$0
Setup fee$0

Estimated annual net recovery

$19,125

Illustrative estimate based on your inputs. Actual results vary by merchant and dispute type. Recovery is shown net of our success fee, using your own assumed win rate — not a projected change in win rate. You only pay the success fee on disputes we win; prevention is billed separately, per confirmed prevention. Amounts are shown in US dollars (USD). The success fee is charged in the currency of the dispute, or in your Shopify billing currency if you are billed through Shopify.

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Ready to stop losing money?

Put your disputes on autopilot with no work on your end wherever ChargePilot submits. No subscription fees, no setup fee.

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